Contact the Embassy using the following number +593-2-2561-899,2563-127,011 or try going to the institution yourself at Calle Juan Leon Mera, No. 130 y Avenida Patria, Edificio de la Corporacion Financiera Nacional, 7-Piso, P.O. Box 1721-01518. You can also apply for the Japanese e-Visa online following a quick and intuitive 3-step application process that requires no visits to the Embassy.
Visa to JapanJapan Electronic Travel Authorization