You can get in contact with the institution calling the following number +56-2-232-1807 or visit the Embassy at Av. Ricardo Lyon 520, Providencia, Santiago, Chile, Mail to : Casilla 124, Correo 35, Chile yourself. To avoid the need to visit an Embassy, consider applying for the Japanese e-Visa available online. Use any working device to apply within minutes from home.
Visa to JapanJapan Electronic Travel Authorization