You can get in contact with the institution calling the following number 416-363-7038 or visit the Consulate at Suite 3300, Royal Trust Tower, 77 King Street West PO Box 10,, TD Centre, ON M5K 1A1 yourself. To avoid the need to visit an Embassy, consider applying for the Japanese e-Visa available online. Use any working device to apply within minutes from home.
Visa to JapanJapan Electronic Travel Authorization